Refund policy

Last updated: July 12, 2026

This Refund and Return Policy applies to purchases made directly through nextechgoods.com.

30-DAY RETURN REQUEST WINDOW

You may request a return within 30 days from the date your order is marked as delivered.

Submitting a request within the 30-day period does not automatically guarantee that a return or refund will be approved. All requests are reviewed according to the eligibility requirements and conditions described in this policy.

To request a return, contact us at info@nextechgoods.com and include:

• Your full name
• Your order number
• The reason for your request
• Clear photos or videos of the product, when applicable
• Photos of the original packaging and shipping label if the item arrived damaged, incorrect, or incomplete

We may request additional information or evidence when reasonably necessary to evaluate your request.

Please do not send any product back before receiving written return authorization and instructions from NexTech Goods.

The legal or business address displayed on our website is not a return address. Products sent to that address, or to any other address without prior written authorization, may not be accepted or refunded.

CHANGE-OF-MIND RETURNS

A change-of-mind return may be accepted when all of the following conditions are met:

• The return request is submitted within 30 days of delivery
• The product was purchased directly from nextechgoods.com
• The product is in its original or like-new condition
• The product shows no damage or excessive wear beyond what is reasonably necessary to inspect or test it
• All original accessories, cables, manuals, components, and packaging are included
• The product has not been damaged through misuse, improper installation, unauthorized modification, neglect, accident, or use with incompatible equipment
• Valid proof of purchase is available

The customer is responsible for all return shipping costs for change-of-mind returns.

NexTech Goods does not provide prepaid return labels for change-of-mind returns. Original shipping charges, if any, are non-refundable.

Customers must use a trackable shipping method and retain proof of shipment. NexTech Goods is not responsible for returns that are lost, delayed, or damaged during return transit.

A refund will not be issued until the authorized return has been received and inspected, unless we confirm otherwise in writing.

We reserve the right, subject to applicable law, to deny or reduce a refund when a returned product:

• Is missing parts, accessories, manuals, or packaging
• Shows signs of excessive use, misuse, or customer-caused damage
• Is materially different from the condition described in the return request
• Was returned without authorization
• Does not otherwise meet the conditions stated in this policy

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, incorrect, or missing any components, contact us as soon as reasonably possible and no later than 30 days after delivery, unless a longer period is required under applicable law.

To investigate the issue, we may request:

• Clear photos of the product
• A video demonstrating the reported problem
• Photos of the packaging and shipping label
• A description of the power adapter, cable, device, or accessories being used
• Completion of reasonable troubleshooting steps
• Any other information reasonably necessary to confirm the issue

For charging or performance complaints, we may ask the customer to test the product using compatible equipment and to follow the product instructions before the claim is approved.

If the issue is confirmed, NexTech Goods will determine an appropriate solution based on the circumstances and applicable law. The solution may include:

• Troubleshooting assistance
• Replacement of a missing accessory
• A replacement product
• A partial refund
• A full refund
• An authorized physical return

Where permitted by applicable law, NexTech Goods reserves the right to select the most appropriate remedy.

Please do not return a damaged, defective, incorrect, or incomplete product unless we specifically instruct you to do so in writing.

In many cases, a physical return may not be required.

If we require the return of a product because of a confirmed issue attributable to the product, NexTech Goods, or the delivery process, we will provide return instructions and explain the applicable return shipping arrangements. Return shipping will be covered only when required by applicable law or expressly confirmed by NexTech Goods in writing.

CUSTOMER-CAUSED DAMAGE AND INCOMPATIBLE USE

Refunds and replacements do not cover problems caused by:

• Misuse, abuse, neglect, or accidental damage
• Unauthorized repairs, alterations, or modifications
• Normal cosmetic wear
• Improper installation or handling
• Use with incompatible devices, cables, cases, accessories, or power adapters
• Failure to follow the product instructions
• Metal objects, cards, grips, attachments, or excessively thick cases interfering with wireless charging
• Damage caused by voltage, electrical, environmental, or external conditions outside the product’s intended use
• A customer’s device or accessory rather than the charging station itself

We may request reasonable testing or troubleshooting to determine whether the product is defective or whether the issue is caused by incompatible equipment or improper use.

CANCELLATIONS AND ORDER CHANGES

Cancellation or modification requests must be submitted as soon as possible.

Orders may only be cancelled or modified before they enter processing or fulfillment. We cannot guarantee that a cancellation or modification request will be completed.

Once an order has entered processing, fulfillment, or shipment, it may no longer be cancelled or modified.

If an order can no longer be cancelled, the customer must wait for delivery and may then request a return under this policy, provided the applicable eligibility requirements are met.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address at checkout.

NexTech Goods is not responsible for delivery failures, losses, additional shipping charges, or returned packages caused by:

• An incorrect or incomplete shipping address
• A missing apartment, unit, or access number
• An incorrect postal or ZIP code
• An incorrect recipient name or contact information
• Refusal of delivery
• Failure to collect a package from the carrier or local post office
• Failure to respond to carrier or customs requests

If an order is returned or cannot be delivered because of customer-provided information or failure to collect the package, any refund or reshipment will be considered individually.

Additional shipping costs may be deducted from the refund or charged before a replacement is sent, where permitted by applicable law.

ORDERS MARKED AS DELIVERED

If tracking shows that an order was delivered but you cannot locate it, please:

• Check all areas around the delivery location
• Check with household members, neighbors, reception staff, or building management
• Contact the local carrier or postal service
• Request written confirmation from the carrier if it confirms that the package was not delivered correctly
• Contact us with your order number and any available evidence

We will assist with a reasonable investigation.

A replacement or refund is not automatic solely because a customer cannot locate a package that the carrier has marked as delivered. The outcome will depend on the tracking information, carrier investigation, delivery evidence, customer-provided documentation, and applicable law.

RETURN AUTHORIZATION AND SHIPPING

All physical returns require prior written authorization from NexTech Goods.

If a return is approved, we will provide:

• The applicable return address
• Packaging and shipping instructions
• Any required return reference number
• The deadline for sending the return
• Information about responsibility for return shipping

The return address may differ from our legal or business address.

Do not send products to our business address or to an address found on the original shipping package unless we specifically authorize that address in writing.

The customer must package the product securely. NexTech Goods is not responsible for damage caused by inadequate return packaging.

REFUNDS

We will notify you after your return or claim has been reviewed.

If a refund is approved, it will be issued to the original payment method used for the order.

When a physical return is required, the refund will normally be processed only after the product has been received and inspected.

If we approve a refund without requiring a physical return, we will confirm this to the customer in writing.

After NexTech Goods issues a refund, banks and payment providers may require approximately 5–10 business days, or longer in some cases, to process and display the funds.

NexTech Goods does not control the processing times of banks or payment providers.

Original shipping charges, expedited shipping charges, return shipping expenses, and other delivery-related costs are non-refundable unless:

• The product arrived damaged, defective, incorrect, or incomplete
• NexTech Goods expressly agrees otherwise in writing
• A refund of those charges is required by applicable law

Refunds will not be issued to a payment method different from the original payment method, except where required or supported by the payment provider.

EXCHANGES AND REPLACEMENTS

We do not currently offer direct exchanges for change-of-mind requests.

If you want a different color or variation, you may return the original product if it qualifies under this policy and place a separate order for the preferred variation.

For confirmed damaged, defective, incorrect, or incomplete orders, NexTech Goods may provide a replacement without requiring a new purchase.

Replacement products do not restart or extend the original 30-day return request window unless required by applicable law.

FINAL SALE ITEMS

Products clearly identified as “Final Sale” before purchase cannot be returned because of a change of mind.

Discounted or promotional products are not automatically considered Final Sale unless they are expressly identified as such before purchase.

Final Sale restrictions do not limit any non-waivable rights relating to products that arrive damaged, defective, incorrect, or incomplete.

FRAUDULENT OR ABUSIVE CLAIMS

Subject to applicable law, NexTech Goods reserves the right to reject return, refund, or replacement requests involving:

• False, misleading, altered, or incomplete evidence
• Suspected fraud or attempted fraud
• Duplicate reimbursement requests
• Products not purchased from nextechgoods.com
• Deliberate product damage
• Repeated or excessive abuse of this policy
• Chargeback or refund claims for an order that has already been refunded or replaced
• Failure to provide reasonably requested information needed to investigate the claim

We may document communications, order information, tracking records, photographs, videos, and other relevant evidence when investigating a request or responding to a payment dispute.

CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact us first so that we have an opportunity to investigate and resolve any issue.

If a chargeback or payment dispute has already been opened, we may be unable to issue a separate refund while the dispute remains active.

We reserve the right to provide the payment provider with relevant order records, tracking information, customer communications, refund records, and other evidence concerning the transaction.

APPLICABLE CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded, restricted, or waived under applicable law.

Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

To request a return or ask a question about this policy, contact:

NEXT VENTURES E.I.R.L.
Operating under the trade name NexTech Goods
RUC: 20615858901
Email: info@nextechgoods.com
Website: nextechgoods.com