Shipping policy

Last updated: July 12, 2026

This Shipping Policy applies to orders placed through nextechgoods.com.

SHIPPING DESTINATIONS

NexTech Goods currently ships to eligible addresses within the United States.

Shipping availability is determined at checkout. We may be unable to deliver to certain territories, remote locations, military addresses, P.O. boxes, forwarding services, or other restricted addresses.

If your address is not accepted at checkout, please contact us before placing an order.

SHIPPING COSTS

Free Standard Shipping is available for eligible United States orders unless otherwise indicated at checkout.

Any optional expedited shipping service, if offered, will be displayed with its applicable cost before payment.

ORDER PROCESSING

Orders are typically processed within 1–3 business days before shipment.

Business days do not include weekends or public holidays. Processing times may be longer during periods of high demand, product launches, holidays, supplier closures, quality inspections, or circumstances outside our reasonable control.

Order processing time is separate from shipping transit time.

ESTIMATED DELIVERY TIME

After an order has been processed and dispatched, estimated shipping transit time is generally 7–15 business days.

The estimated total time from order placement to delivery is therefore approximately 8–18 business days.

Delivery estimates are not guaranteed delivery dates. Actual delivery time may vary depending on:

• Order processing
• Destination
• Carrier operations
• Customs or security inspections
• Weather conditions
• Public holidays
• Peak shipping periods
• Local postal service delays
• Incorrect or incomplete delivery information
• Events outside our reasonable control

Customers should not place orders that require delivery by a specific date unless NexTech Goods has expressly guaranteed that date in writing.

ORDER CONFIRMATION

After your order is placed, you should receive an order confirmation email at the email address provided during checkout.

Please review your order confirmation carefully and contact us immediately if any information is incorrect.

An order confirmation acknowledges that we received your order. It does not guarantee that the order has already been processed, accepted, or dispatched.

SHIPPING CONFIRMATION AND TRACKING

When tracking information becomes available, it will generally be sent to the email address associated with the order.

Tracking availability, carrier updates, and the level of tracking detail may vary depending on the shipping route, logistics provider, local carrier, and destination.

Tracking may not update immediately after shipment. Some packages may take several business days to display their first movement or to update after entering the destination country.

The international tracking number may also differ from the tracking number used by the final local delivery carrier.

CARRIERS AND SHIPPING ROUTES

Orders may be fulfilled and shipped through third-party suppliers, warehouses, logistics companies, postal services, and local delivery carriers.

The carrier, shipping route, warehouse, and fulfillment location may vary depending on product availability, destination, delivery performance, and operational requirements.

NexTech Goods may change the selected carrier or shipping route when reasonably necessary to fulfill the order.

MULTIPLE PACKAGES

Although we currently primarily sell one product, an order containing multiple products, replacement components, or accessories may occasionally be delivered in separate packages.

Separate packages may have different tracking numbers and delivery dates.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Email address
• Any other information required for successful delivery

NexTech Goods is not responsible for delays, losses, returned packages, or additional costs caused by incorrect or incomplete information submitted by the customer.

ADDRESS CHANGES

Address change requests must be submitted as soon as possible by contacting info@nextechgoods.com.

We will make reasonable efforts to update the address, but we cannot guarantee that a change can be completed after the order has entered processing or fulfillment.

Once an order has been processed or shipped, the delivery address generally cannot be changed.

Do not rely solely on sending an address-change email. A change is only confirmed when NexTech Goods confirms it in writing.

ORDER CANCELLATIONS

Cancellation requests must be submitted as soon as possible.

Orders may only be cancelled before they enter processing or fulfillment. We cannot guarantee that a cancellation request will be completed.

Once an order has entered processing, fulfillment, or shipment, it may no longer be cancelled.

If an order cannot be cancelled, the customer must wait until delivery and may then request a return in accordance with our Refund and Return Policy.

DELIVERY DELAYS

Shipping times are estimates and occasional delays may occur.

If tracking remains active and indicates that the package is still in transit, a delay does not automatically mean that the package is lost or that an immediate refund or replacement is required.

If we become aware that we cannot ship an order within the time promised at purchase, we will provide an updated estimate and, when required by applicable law, offer the customer the option to consent to the delay or cancel the unshipped order for a refund.

Customers experiencing a delay should contact us at info@nextechgoods.com with their order number.

TRACKING NOT UPDATING

Tracking information may temporarily stop updating while a package:

• Travels between logistics facilities
• Passes through customs or security inspections
• Transfers to a local carrier
• Waits to be scanned at its next checkpoint
• Moves through a region with limited tracking information

A temporary absence of tracking updates does not necessarily mean that the package is lost.

We may ask the customer to allow a reasonable investigation period before a replacement or refund is considered.

LOST PACKAGES

If tracking indicates that a package may have been lost during transit, contact us at info@nextechgoods.com.

We may investigate the shipment with the supplier, logistics provider, local carrier, or postal service.

The customer may be asked to provide:

• The order number
• Confirmation of the shipping address
• Screenshots or information from the carrier
• Written confirmation of non-delivery
• Any other evidence reasonably required to investigate the claim

A refund or replacement is not automatic when a package is delayed or suspected to be lost. The resolution will depend on the tracking information, carrier investigation, available evidence, circumstances of the shipment, and applicable law.

If the package is confirmed as lost, NexTech Goods will determine an appropriate solution, which may include a replacement or refund.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

• Check all entrances and areas around the delivery location
• Check your mailbox or parcel locker
• Ask household members
• Ask neighbors
• Contact building reception or management
• Contact the local delivery carrier
• Allow up to two business days in case the carrier marked the package as delivered prematurely

If the package still cannot be located, contact us with your order number and any available information from the carrier.

We will assist with a reasonable investigation. However, a refund or replacement is not automatic solely because a customer cannot locate a package that the carrier has marked as delivered.

The outcome will depend on carrier records, proof of delivery, the delivery address provided, investigation results, customer-provided evidence, and applicable law.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Please inspect your order promptly after delivery.

If the order arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible and no later than 30 days after delivery.

Include:

• Your order number
• A description of the issue
• Clear photos or videos of the product
• Photos of the packaging
• A photo of the shipping label
• Any other evidence reasonably requested

Do not discard the product, packaging, accessories, or shipping label while the claim is being reviewed.

Do not return the product unless NexTech Goods provides written authorization and return instructions.

These claims are handled under our Refund and Return Policy.

REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

A package may be returned, destroyed, or otherwise disposed of if:

• The customer refuses delivery
• The address is incorrect or incomplete
• The recipient cannot be reached
• The customer fails to collect the package
• The carrier cannot access the delivery location
• The package is not claimed within the carrier’s required period

If an order is returned or cannot be delivered for a reason attributable to the customer, a refund or reshipment is not automatic.

Where permitted by applicable law, actual shipping, return, handling, or reshipment costs may be deducted from a refund or charged before another shipment is sent.

CUSTOMS, DUTIES, AND IMPORT CHARGES

Orders may be fulfilled from international warehouses.

Any duties, taxes, customs charges, brokerage fees, or import-related charges not collected during checkout are the customer’s responsibility, unless otherwise indicated at checkout or required by applicable law.

Customers are responsible for responding to reasonable requests from customs authorities or carriers.

NexTech Goods is not responsible for delays caused by customs inspections or a customer’s failure to provide information requested by customs or the carrier.

FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

NexTech Goods is not responsible for delays or failures caused by events outside our reasonable control, including:

• Severe weather
• Natural disasters
• War or civil unrest
• Government restrictions
• Customs actions
• Carrier interruptions
• Labor disputes
• Epidemics or public health emergencies
• Power or communication failures
• Transportation shutdowns
• Supplier or warehouse closures
• Other comparable events

We will nevertheless make reasonable efforts to communicate material delays and comply with any mandatory obligations under applicable law.

RELATIONSHIP WITH THE REFUND AND RETURN POLICY

Returns, refunds, replacements, damaged products, defective products, incorrect products, and missing components are governed by our Refund and Return Policy.

If this Shipping Policy conflicts with the Refund and Return Policy regarding a return or refund request, the more specific provision applicable to the issue will control, subject to mandatory consumer law.

CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded, restricted, or waived.

Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

For shipping questions, contact:

NEXT VENTURES E.I.R.L.
Operating under the trade name NexTech Goods
RUC: 20615858901
Email: info@nextechgoods.com
Website: nextechgoods.com
Business address: Calle César Díaz 150, Lima 15039, PE-LMA, Peru